Welcome to the Dalkit FAQ! We've gathered answers to our most common questions about ordering, shipping, returns, and our commitment to the Australian market.
Frequently Asked Questions (FAQ)
Orders and Products
Where are Dalkit's clothes sourced from?
Where are Dalkit's clothes sourced from?
We are a fashion curator. Our clothes are sourced directly from trusted international manufacturers and distribution partners located primarily across Europe and Asia. This allows us to offer high-quality, sophisticated clothing without the typical retail markup.
Are all products guaranteed to be in stock?
Are all products guaranteed to be in stock?
We strive for 100% stock accuracy. We only list items that we have confirmed are available from our suppliers. In the rare event an item is purchased but becomes simultaneously out of stock, we will notify you immediately and issue a full refund, as stated in our Terms of Service.
How do I know the clothes are high quality if they are sourced internationally?
How do I know the clothes are high quality if they are sourced internationally?
Our model is based on curation. We hand-select pieces based on fabric quality, construction, durability, and timeless style. We cut out the middlemen, not the quality standards.
Can I cancel or modify my order after placing it?
Can I cancel or modify my order after placing it?
We start processing orders very quickly. To request a modification or cancellation, please call us immediately at +61 8 99325093 during business hours. We cannot guarantee changes after 2 hours from purchase.
Shipping and Delivery
What are the delivery times for orders within Australia?
What are the delivery times for orders within Australia?
Our total estimated delivery time is 7–14 Business Days (which includes 1-2 days for processing and 6-12 days for transit). This timeframe is due to our efficient international fulfillment model. All details are available on our Shipping Policy page.
Do I have to pay customs duties or import taxes?
Do I have to pay customs duties or import taxes?
No. All prices are final and inclusive of the Australian Goods and Services Tax (GST) and all import duties. The price you pay at checkout is the final price. We guarantee you will not face any unexpected fees upon delivery.
Is shipping truly free?
Is shipping truly free?
Yes, shipping is 100% FREE on all orders, regardless of size or value.
How can I track my order?
How can I track my order?
Once your order is processed (within 1-2 business days), you will receive a tracking number via email that allows you to monitor the progress of your shipment from our international hub to your door.
Returns and Refunds
What is your return window?
What is your return window?
We offer a 30-day "Change of Mind" guarantee from the date of delivery. For more serious issues (faults), your rights are protected by the ACL (see Q11).
What if I change my mind about an item?
What if I change my mind about an item?
You can return the item within 30 days if it is unused, unworn, and in its original, saleable condition with all tags attached. For 'change of mind' returns, the customer is responsible for covering the return shipping costs.
Are my purchases protected by the Australian Consumer Law (ACL)?
Are my purchases protected by the Australian Consumer Law (ACL)?
Absolutely. Our policy is fully compliant with the ACL. If an item has a major failure (e.g., faulty or significantly different from the description), you are entitled to a full refund or replacement, and Dalkit will cover the return shipping costs.
How long does a refund take?
How long does a refund take?
Once we receive and inspect the returned item, approved refunds are processed within 7–10 Business Days back to your original payment method.
Where can I find the full return details?
Where can I find the full return details?
Please refer to our Returns & Refund Policy for the complete terms and the return initiation process.
Payment and Security
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit/debit cards, as well as PayPal, ensuring a range of secure options.
Is my payment information secure?
Is my payment information secure?
Yes. All credit card payments are securely processed by Shopify Payments. We do not collect, store, or have access to your full credit card number. All data transmission is protected by SSL encryption.
Are there any hidden fees during checkout?
Are there any hidden fees during checkout?
No. As detailed in our Payment Options & Policy, the price displayed in AUD includes all taxes (GST) and duties. The final checkout price is your final charge.
Company Information and Compliance
Who is Dalkit? Where are you located?
Who is Dalkit? Where are you located?
Dalkit is operated by Leonardo Carlos Pavan LTDA, registered in Brazil. However, we are an Australian-focused brand and the legal party responsible to all Australian customers for fulfillment and consumer guarantees.
How can I contact customer support?
How can I contact customer support?
You can reach us via:
- Email (Recommended): contact@daltik.com
- Phone (AU): +61 8 99325093
- Full details: See our Contact Us page.
How does Dalkit comply with Australian laws?
How does Dalkit comply with Australian laws?
We are committed to 100% compliance with the Australian Consumer Law (ACL) and the Australian Privacy Principles. This commitment is detailed in our Terms of Service and Privacy Policy, ensuring maximum transparency and protection for you.
Where can I read your full terms and conditions?
Where can I read your full terms and conditions?
You can find all the legal details and comprehensive terms on our Terms of Service page.
About Dalkit
Founded in 2025, Daltik was born from a passion for sophistication and self-expression. Clothing, to us, is more than just fabric — it’s a signature, a memory, an extension of who you are. What started as a simple idea — making premium fashion accessible — has grown to become a dedicated online destination for unique and elegant clothing in Australia. Our mission is to bring unforgettable pieces, offering premium quality at fair prices and delivering with speed, care, and trust.
Our Commitment and Contact
Dalkit operates with total transparency and is committed to being 100% compliant with Australian E-commerce Laws and Consumer Guarantees (ACL). For any inquiries or assistance, please use our contact channels:
- Email: contact@daltik.com
- Phone (AU): +61 8 99325093
- Head Office Address (Brazil): R. Pedro Álvares Cabral, 693 – SALA 1, Erechim, RS, 99700-248, Brazil